DRAFT AGENDA

National Advance Fee Fraud Symposium

Crowne Plaza, Surfers Paradise

15 – 16 October 2009

“Advance Fee Fraud – Why Cooperation Can Make A Difference!”

Wednesday, 14 October 2009

Pre-Conference Welcome and Cocktails

7.00pm – 10.00pm - Cocktail Reception, Poolside, Crowne Plaza.

Thursday, 15 October 2009

Day 1 – Conference

7.30am to 9.00am	Registration	Registration of attendees
9.00am to 9.15am	Official Welcome	Welcome Mr. Bob Atkinson Commissioner of Police, Queensland and Assistant Commissioner Ross Barnett State Crime Operations Command, Queensland Police Service
9.15am to 9.45am	Session 1 Keynote Speaker	Global Mass Marketing Fraud Professor Jonathan Rusch United States Department of Justice In the modern world, Global Mass Marketing Fraud is at the heart of the explosion of Advance Fee Fraud.  The delivery of millions of emails via the push of a button has revolutionised the weaponry of the modern fraudster.  Professor Jonathan Rusch will outline his view of the world and the problems we face, and perhaps more importantly, the challenges we must meet.  This keynote speaker’s address will set the scene for a compelling two day symposium.
9.45am to 10.15am	Session 2	Advance Fee Fraud and the ACCC’s Experience Deputy Chair Peter Kell Australian Competition and Consumer Commission The Australian Competition and Consumer Commission stands at the forefront of consumer scam protection on the Australian landscape.   It is important to understand the emerging trends and developments within this field and Deputy Chair Peter Kell will explain how the ACCC plans to meet them head on.
10.15am to 10.45am		Morning Tea
10.45am to 11.15am	Session 3	Social Networking Sites - A harvesting ground for Advance Fee Fraud victims? Paul Ducklin Sophos Does your organisation allow staff to access social networking sites through the mainframe infrastructure?  The vulnerabilities people expose themselves to when they post too much personal information on a social networking site will be discussed.  Criminal elements are now preparing strategies and malware to specifically target these social networking sites.  It is no secret that the more information you post, the more you make yourself vulnerable.  This is a session not to be missed!
11.15am to 11.45am	Session 4	The Developing Trends in Advance Fee Fraud – Where are we now?  Where are we heading? Results of Operation Hotel Fortress – an analysis of 200 people who sent money to Nigeria Detective Superintendent Brian Hay Fraud and Corporate Crime Group, Queensland Police Service Three years ago, the Australian landscape was shocked by the revelation that out of 139 Queenslanders questioned regarding their sending of money to Nigeria, 134 were victims who had lost in excess of 18 million dollars.  Operation Hotel Fortress, an initiative of the Fraud and Corporate Crime Group, has canvassed a further 200 people.  This session will explore if the landscape has changed.  Be prepared for a surprise that will both startle and alarm.
11.45am to 12.15pm	Session 5	Operation Marble – How Multi Agency Approaches Can Be Effective Detective Inspector Jason Saunders Fraud and Corporate Crime Group and Susan Carr Deputy Director, Australian Consumer and Competition Commission This session will explore the emergence of Sports Arbitrage Gambling Schemes that fraudulently take in hundreds of victims and millions of dollars.  This session will provide a case study on recent Gold Coast operations and demonstrate how a more comprehensive and effective outcome can be achieved through the harmonisation of efforts.
12.15pm to 1.00pm		Lunch
1.00pm to 1.30pm	Session 6	Panel Discussion: Is Advance Fee Fraud organised crime?  How should we handle it? Panel Members : Professor Jonathan Rusch, US Department of Justice Colin Woodcock, Serious Organised Crime Agency, United Kingdom Economic Financial Crimes Commission, Nigeria Agent Leslie Hoppey, Federal Bureau of Investigation Detective Superintendent Brian Hay, Fraud and Corporate Crime Group Moderated by: Detective Sergeant Brendan Rook Fraud and Corporate Crime Group Too often Advance Fee Fraud is dismissed as not being a serious crime, or a crime perpetrated upon, what some misguidedly perceive, as being greedy stupid people.  This session will explore the relationship of Advance Fee Fraud to organised crime and consider how such an issue should be approached.
1.30pm to 2.00pm	Session 7	Outcomes of research project on the effects of Advance Fee Fraud on family members. Laura Cook  Queensland University of Technology  Research to date has focussed on the victim, but what about the victim’s family or support network?  Too often family and friends suffer the consequences and are left to manage the fall out from a disastrous fraud perpetrated upon their loved one.  Were there warning signs that could have averted disaster?  Could the family have intervened earlier than they did?  How were the family affected?  How did they recover?  Laura Cook, an Honours Student from the Queensland University of Technology, has undertaken this ground breaking research in an endeavour to answer these questions.
2.00pm to 2.30pm	Session 8	Advance Fee Fraud within the United Kingdom Colin Woodcock Head, Crime Techniques (Fraud) Serious Organised Crime Agency ,United Kingdom The Serious Organised Crime Agency is meeting the challenges of Advance Fee Fraud head on.  They have developed some wonderful and innovative methodologies that have reaped some enormous benefits and advances.  They have confiscated thousands of false passports, discovered thousands of bank accounts and confiscated millions of dollars.  Hear their story first hand and understand how they did it and what they’re doing now.
2.30pm to 3.00pm		Afternoon tea
3.00pm to 3.30pm	Session 9	Black Money Scam - Queensland Case Study Detective Senior Constable Steven Window and Plain Clothes Senior Constable Brian Jones Brisbane City Police, Queensland Police Service How were a couple of kebab shop and café owners swindled out of thousands of dollars on what has become infamously known as the “Black Money Scam”? How were these offenders tracked down and brought to justice?  This case study will provide an insight into offender methodology and will demonstrate that “all is not what it seems”.
3.30pm to 4:00pm	Session 10	The Corporate Role in Fostering Consumer Protection - Lessons from the Global Money Transfer Sector Duane Ritter Vice President International Security and Government Initiatives, Western Union Western Union is a global leader in helping people on the move to send money home, with operations in more than 200 countries and territories.  In being a global leader of money transfers, Western Union recognises its responsibility of protecting customers from becoming victims of fraud – before, during and after transactions take place.  Fraud prevention is a shared responsibility between law enforcement, the corporate sector, consumers and the community.  Western Union’s US based, Global Security and Government Initiatives expert, Duane Ritter will share the company's internal strategies and external partnerships in protecting consumers.
4.00pm to 4.30pm	Session 11	Turbo Talks – The Advance Fee Fraud Global Network During this session a number of our guests and attendees will be invited to step up and speak for five minutes on an Advance Fee Fraud related topic of their choice.  There will be no time for questions and the five minute rule will be strictly enforced.  This session will be both entertaining and thought provoking.
4.30pm		End of Day 1
8.00pm – Late	Social Function	Seafood Buffet ‘Four Winds Restaurant’, Crowne Plaza

Friday, 16 October 2009

Day 2 - Conference

8:30am to 9:00am	Session 12	Advance Fee Fraud  – The Nigerian Perspective Mr Olaolu Adegbite Economic Financial Crimes Commission, Nigeria This session will explore the world of Advance Fee Fraud from the eyes of the Nigerian Government and their Economic Financial Crimes Commission.  Were you aware that Nigerian Nationals also fall victim to Advance Fee Fraud?  The scourge that is Advance Fee Fraud has severely tarnished the reputation of Nigeria, which is working hard to arrest and correct this situation.
9:00am to 9.30am	Session 13	But maybe it is true?  Exploring Seniors Responses to Fraudulent Emails Dr Cassandra Cross Research Analyst Crime Prevention and Community Safety Branch, Queensland Police Service Dr Cross’ paper examines the experiences of seniors who have received fraudulent emails asking for money, personal details or passwords.  Dr Cross will use excerpts from interviews conducted with seniors to explore their reasons for not responding to fraudulent email requests (not of all whom identify that the email is a fraud), and will detail some of the experiences of those who have responded and, in many cases, lost substantial amounts of money.  This session will also examine the reasoning behind people responding to fraudulent email requests and seek to challenge some of the current stereotypes surrounding victims of these emails, including those held by victims themselves.   This is ground breaking research and the findings will be the basis for the formulation of future fraud prevention strategies.  This session will be invaluable for any organisation or business that has seniors as part of its client base.
9.30am to 10:00am	Session 14	Online Romance Scams  - The Burgeoning Scourge Detective Superintendent Brian Hay Fraud and Corporate Crime Group and Andrew Bolton Cupid Media The instances of online romance scams have accelerated at an alarming rate.  Recent research has showed a disturbing trend of increasing victimology in this field.  Not only do the victims risk losing their money, but also their self esteem and their emotional well being.  Andrew Bolton from Cupid Media will offer commentary from the perspective of the provider of online romance websites.  Gain an insight into industry preventative actions and consumer education strategies.  Listen to how they screen potential clients to ensure fraudsters are not permitted into the site.
10.00am to 10:30am		Morning Tea
10:30am to 11.00am	Session 15	Trust and Safety for Online Dating Websites Alastair MacGibbon Surete Group Alastair MacGibbon is a foremost authority on Trust and Safety for eCommerce.  Former director of the Australian High Tech Crime Centre and former Trust and Safety Director for eBay, he brings a wealth of knowledge to the table on this subject.  Alastair will review the online romance environment and conduct an assessment of what is required to reign in the victimisation and criminal conduct that is currently occurring.  This is a compelling opportunity for any manager of an online facility to learn from one of the masters.
11.00am to 11.30am	Session 16	Creative Thinking – Challenging our Perspective Dr James Carlopio Associate Professor of Management Bond University Dr Carlopio will involve the audience in the application of some simple, yet powerful, creativity and lateral thinking techniques that will challenge our perspectives and can assist in addressing complex and intractable problems.
11.30pm to 12.15pm	Session 17	Business Scam Case Studies and Victim Testimonials Detective Senior Constable Graeme Edwards Fraud and Corporate Crime Group Victims: ·         Paul  ·         Graham ·         Peter and Sue Scheldt Forensic Psychologist, Queensland Police Service Hear first hand, in their own words, the stories of three men who became embroiled in Advance Fee Fraud Business Scams.  How they were approached, why they believed the information and how the scams forever changed their lives.  The courage these men display in order to come forward and tell their stories, is inspirational.  Ms Sue Scheldt will then provide a Case Study analysis of the psychology of how and why these intelligent men were defrauded.  It is very easy to ridicule a victim, however, hearing the stories of these men and the psychology behind their actions, may very well change your view.
12.15am to 1.00pm		Lunch
1.00pm to 1.30pm	Session 18	Panel Discussion - Why won’t they believe us? Panel Members: Detective Senior Constable Graeme Edwards, Fraud and Corporate Crime Group Peter Sue Scheldt, Forensic Psychologist, Queensland Police Service Mr Olaolu Adegbite / Mr Stephen Oluwatoyin,  Otitoju, Economic Financial Crimes Commission, Nigeria Duane Ritter, Western Union Moderated by: Alastair McGibbon, Surete Group Perhaps one of the most perplexing issues arising from dealings with Advance Fee Fraud victims is their reluctance to heed advice and to accept that they are, indeed, victims.  It is generally accepted that if a police officer contacts you to discuss your individual circumstances and informs you that you are a victim of a crime, that you would accept this advice and act accordingly.  Why is it that 76% of people in the business investment fraud category refuse to take such advice and continue to send money to these criminals?   This panel will explore the dimensions of such a conundrum. An informative and thought-provoking session with lessons for all of us.
1.30pm to 2.15pm	Session 19	Workshop – How do we make them believe us? Facilitated by: Dr James Carlopio Associate Professor of Management, Bond University Reversing the social engineering process to which a victim has been subjected has been, to many, the holy grail.  Finding the key to unlock the prison cell of illusion is tantamount to providing long-term success in combating this insidious crime type.  Dr James Carlopio will lead us on a journey to turn our traditional thought processes on their heads and challenge us to come up with new and innovative solutions.
2.15pm to 2.45pm	Session 20	Advance Fee Fraud  – The FBI’s Experience Leslie D. Hoppey Supervisory Special Agent, Federal Bureau of Investigation, Cyber Division The FBI perspective will include a brief synopsis on how the FBI has taken aggressive steps to exponentially strengthen law enforcement’s ability to identify and combat Advance Fee Fraud by creating and expanding alliances with private industry.  Combined information received from private industry, coupled with the Internet Crime Complaint Center (IC3) database complaints, produce valuable intelligence.  This is a key component of the IC3 success story.
2.45pm to 3.15pm	Session 21	Analytical Trends in Advance Fee Fraud – Cyberscams Amber Stabek University of Ballarat Amber Stabek, a Masters student from the Internet Commerce Security Laboratory at the University of Ballarat, will present details of a recent study aimed at the quantification of cyberscam classifications.  Amber will discuss the methodology used and present the findings of the study.  She will also offer insight into what is currently known about cyberscams.
3.15pm to 3.45pm		Afternoon tea
3.45pm to 4.15pm	Session 22	Advance Fee Fraud in the Netherlands Cees Schep Department of International Police Information, Netherlands Police Agency Cees Schep will provide details of his country’s perspective on Investment and Advance Fee Fraud, including “prime bank instruments”, money laundering and Nigerian Advance Fee Fraud.  He will discuss initiatives, such as Project Apollo and will examine topical issues concerning the West African Criminal Networks (WACN) and The Netherlands.
4.15pm to 4.45pm	Session 23	The QPS “Advance Fee Fraud Reporting Portal” – Early Results and Future Directions Senior Sergeant Tony Clowes Fraud and Corporate Crime Group In 2009, the Fraud and Corporate Crime Group launched the world’s first direct “online Advance Fee Fraud reporting portal” to the Nigerian Economic Financial Crimes Commission.  The purpose of this portal was to provide a silent method of reporting to reduce the impact of embarrassment to the victim and to facilitate a direct link between Australian victims and the Economic Financial Crimes Commission.  This session will explore the performance of the portal to date and the lessons learnt.
4.45pm to 5.00pm		Closing address and presentation of gifts of appreciation