Who we are

The Queensland Police Service (QPS) is the primary law enforcement agency for the state of Queensland. We fulfil this role throughout the State, 24 hours a day, upholding the law and providing assistance to the community when necessary and in times of emergency, disaster and crisis. 

What we do

The functions of the Service include:

• the preservation of peace and good order in all areas of Queensland;
• the protection of all communities in Queensland;
• the prevention of crime;
• the detection of offenders and bringing of offenders to justice; and
• upholding the law generally and providing policing services in an emergency.

Our Clients are

Our clients include:

• the entire Queensland community (including residents and visitors);
• victims of crime and other offences;
• anyone requesting police assistance; and
• suspects and people charged with committing offences.

Other stakeholders include:

• the Queensland Government;
• other government agencies; and
• business, industry and community groups.

How the Charter was developed

This Charter was developed through extensive consultation and in partnership with the community. This involved conducting public forums and statistical surveys.

Review of the Charter

The QPS is committed to evaluating and reporting on its performance. We welcome feedback on our performance in achieving the standards outlined in this Client Service Charter.

We undertake to review our Client Service Charter on an on-going basis and ensure it is consistent with our Strategic Plan and community needs. Performance results are reported in the Service’s Annual Report.

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