Client Service Charter

Breadcrumbs

Home
About Us
The Service
Client Service Charter

Share

Client Service Charter

What is a Client Service Charter?

The purpose of a Client Service Charter is to provide a statement of what our clients can expect by way of services provided by the Queensland Police Service. The Client Service Charter sets out the expectations of the Queensland Police Service in relation to its own performance and the expectations it has of the community.

Who we are

The Queensland Police Service is the primary law enforcement agency for the State of Queensland. We fulfil this role throughout the State, 24 hours a day, upholding the law and providing assistance to the community when necessary and in times of emergency, disaster and crisis.

What we do

The Queensland Police Service is responsible for:

preserving peace and good order in all areas of Queensland;
protecting the Queensland community;
preventing and detecting crime;
upholding the law;
administering the law fairly and efficiently; and
bringing offenders to justice.

Our services are aimed at:

keeping people safe;
keeping property secure;
enforcing traffic laws and reducing road trauma; and
maintaining public order and safety.

The Queensland Police will:

treat you fairly;
deliver our services professionally, ethically and with integrity;
recognise and respect your individual rights and needs;
work in partnership with you to reduce crime and the impact of crime and ensure offenders are held accountable;
acknowledge and respond to your request for service; and
if we cannot deal with your matter, refer you to an agency that can
keep you informed throughout a police investigation and prosecution.

You can help us deliver our service by:

abiding by the law;
using the triple zero (000) phone number for emergency circumstances only;
negotiating with us about an appropriate response to your request for service;
working in partnership with us to reduce crime and the impact of crime and ensure offenders are held accountable;
providing us with all available information relevant to offences;
being honest and reasonable when dealing with us; and
treating our staff with courtesy and respect.

Review of the Charter

The QPS is committed to evaluating and reporting on its performance. We welcome feedback on our performance in achieving the standards outlined in this Client Service Charter.

We undertake to review our Client Service Charter on an on-going basis and ensure it is consistent with our Strategic Plan and community needs. Please see Reports and Publications for performance results reported through key budget documents and annual reports.