Standards to Expect From Us

We are determined to be a professional police service, dedicated to excellence and committed to working in partnership with the people of Queensland to enhance the safety and security of our community.

All of the Police Service’s clients will be treated with dignity and respect regardless of circumstances.

The Queensland Police Service is committed to a high standard of service delivery to the community and will provide the following levels of service.

Members of the Community

If you are a member of the Queensland community or a visitor to the State we will:

• be sensitive to cultural diversity and any special needs; and
• work in partnership with you to create a safe environment.

In return we would expect you to:

• abide by the law;
• use the triple zero (000) phone number for emergency circumstances only;
• treat the Queensland Police Service’s employees with courtesy and respect; and
• work in partnership with us to help create a safe environment.

Victim and/or Witness to a Crime

If you have been the victim of a crime we will:

• investigate your complaint;
• keep you informed throughout the investigation and prosecution process; and
• respect your confidentiality and privacy rights.

If you have been a victim or witness to a crime we would expect you to:

• report the offence; and
• provide us with all available information relevant to the offence, and keep us informed of any further information.

Requesting Police Assistance

If you contact us to request assistance we will:

• acknowledge your request;
• provide an appropriate response; and
• if it is not a matter we are able to deal with, we will refer you to the appropriate agency.

In return we would expect you to:

• provide us with all available information relevant to that matter;
• be honest and reasonable when dealing with us; and
• if the situation is not urgent and demands for our services are high, be prepared to negotiate with us an appropriate response to resolve your request.

If You Are Suspected of Breaking the Law

If we suspect you have committed an offence we will advise you of your rights and obligations under the law.

Complaints Against Members of the Service

If you believe a member of the Queensland Police Service has behaved inappropriately, you may make a complaint.

However, remember that police officers have to enforce the law; often people complain about police officers when it is actually a particular law that they do not like.

You may make a complaint to the QPS or the Crime and Misconduct Commission (CMC) in person, in writing, by telephone, or by email.

You may direct your complaint or query to any police station in the State or contact the CMC direct.

Address and telephone numbers for police stations are listed under ‘Police Service’ in the White Pages of the telephone book.

At the police station you will be provided with assistance and advice in making your complaint.

It is an offence to make a false or vexatious complaint against a police officer.