Step Four

If you live in a state or territory other than Victoria, please read on.

If you live in Victoria, these instructions DO NOT apply to you and you MUST attend at your local Victoria Police Station to make a crime report.

Where you have determined that the offender resides in Victoria, the Queensland Police require you to report the matter directly to the Victoria Police. To do so please download and complete a Witness Statement ( 196 KB) in as much detail as possible. Please note that Victoria Police's primary concern will be with investigating and prosecuting any alleged criminal offence.

Witness Statement (Word Document)	196 KB
Witness Statement (Rich Text Format)	2068 KB

Instructions:

1. Ensure you have completed the dispute resolution process with your online auction provider.
    
2. Print proof of having completed with the relevant internet auction provider (for example, the copy of the email acknowledging completion of the process).
    
3. On the first page of the Witness Statement, fill out all of your contact information.
    
4. For the rest of the statement replace the bold writing in brackets (<< ?? >>) with the information relevant to your complaint. Do not leave brackets in the finished document (<< >>).
    
5. Before printing your statement, change all the bold print into normal, delete all the instructions (in blue) and brackets.
    
6. Label each of your attachments to correspond with the Exhibit number listed in the statement. Exhibits should be attached as an Appendix to the witness statement. They should not be placed within the Witness Statement document. In the Witness Statement only provide the Exhibit number and description.
    
7. Write a separate outline of the investigations that determined that the offender resides in Victoria, and print that.
    
8. Print out the statement and take it to your local Police station. Sign the statement in the presence of a Police Officer who will also sign and witness the statement. (Victorian law requires that your statement be witnessed by a Police Officer).

Once all of the above have been completed you should post the original, signed hardcopy of your statement along with all relevant exhibits or other attachments (including proof of having lodged a dispute with the relevant auction provider) to the following address:

E-Crime Desk
Crime Department
Victoria Police
Level 6, 452 Flinders St
Melbourne VIC 3000
DX210007

 

Other Information:
PLEASE REMEMBER THAT YOUR COMPLAINT WILL NOT BE ACTIONED UNLESS YOU FOLLOW THE ABOVE INSTRUCTIONS. YOU MUST COMPLETE A WITNESS STATEMENT AND PROVIDE PROOF OF HAVING COMPLETED A DISPUTE RESOLUTION PROCESS WITH THE RELEVANT INTERNET AUCTION PROVIDER/WEBSITE.

If you were a victim of internet auction fraud on an auction site other than eBay (such as OZtion), the above statement is still appropriate to complete, just edit the statement to reflect, which internet auction website you were using.

For evidentiary purposes it is extremely important that you keep the original emails in your email inbox until the investigation has been finalised.

If you purchased multiple items from the same seller, please complete a single witness statement for all of those purchases.

If your report relates to purchasing an accommodation package from "beachesaustralia" and or "sunlizardholidays" via eBay, Victoria Police do not require you to complete the eBay dispute resolution process prior to reporting to police. The report number required by eBay is Operation UNPURE.

Inquiries to Victoria Police (not including lodgement of a complaint, which must be received in hard copy and signed) can be emailed to:

e-crimedesk-oic@police.vic.gov.au