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Emergency Phone Numbers

Crime Stoppers:

1800 333 000

Policelink:

131 444

Step FourQueensland

You have determined that the offender lives in Queensland

PLEASE REMEMBER THAT YOUR COMPLAINT WILL NOT BE ACTIONED UNLESS YOU PROVIDE PROOF OF HAVING LODGED A DISPUTE WITH THE RELEVANT INTERNET AUCTION PROVIDER/WEBSITE.

Please be aware that police are unable to recover your money. Police investigate criminal matters in order to place evidence before a court. They cannot be involved in debt collection. Civil action is the most appropriate method of recovering money. You should speak to the Clerk of the Local Court or a lawyer if you want to take civil action.

The circumstances surrounding disputes of this nature may or may not constitute a criminal offence. The Queensland Police Service can only take action with respect to criminal matters, and do not have jurisdiction to intervene in civil disputes.  The primary role of the Queensland Police Service with respect to your complaint is to identify if a criminal offence has been committed and where warranted to prosecute the person(s) responsible for that offence.

RESTITUTION: Whilst every effort will be made by police to seek an order from the courts, ordering the restitution of any losses incurred as a direct consequence of a criminal offence, police do not otherwise have an ability to order the return of money, or to otherwise recover funds lost as a consequence of a criminal transaction.

MAKING THE REPORT

In order to make a complaint to the Queensland Police please use the link below which will direct you to an online reporting facility.

Please complete the document presented, and note that the symbol “*” denotes a mandatory field:

http://www.police.qld.gov.au/forms/auctionFraudReporting.asp

Once completed click on the submit button at the bottom of the page and follow the instructions provided.  The statement and the witness cover sheet will be automatically generated and you will be given the opportunity to save and or print the required documents. Once submitted your report will be automatically transferred to the Queensland Police Cyber & Identity Crime Investigation Unit (CICIU) for processing.

Upon receipt of your complaint, the CICIU will acknowledge your complaint with a return email and provide you with further advice.

It is also requested that you email proof of having lodged a dispute with the relevant internet auction provider (for example, the copy of the email received acknowledging receipt of your complaint) to the address htciu@police.qld.gov.au

For evidentiary purposes it is extremely important that you keep the original emails in your email inbox, or any other electronic communications until the investigation has been finalised. It is also imperative that you retain a printout or an electronic copy of any relevant Gumtree or other advert that may be relevant to your complaint.

If you experience problems with accessing the reporting portal, please contact the Queensland Police, Cyber & Identity Crime Investigation Unit on 07 3364 4131.

 

Last updated 22/01/2014