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Emergency Phone Numbers

Crime Stoppers:

1800 333 000


131 444

Safety on public transport

The following strategies are provided as a guide only. You are encouraged to consider and implement strategies that most suit your needs and your lifestyle.  In all situations, if you feel your safety is being threatened, call triple zero (000).

To preserve you safety on public transport, consider the following options:

General advice

  • Avoid unnecessary waiting and plan your travel by consulting a timetable. If you are in South East Queensland, call Translink for public transport advice on 13 12 30 or refer to their website
  • Advise a responsible person of your expected arrival and route.
  • Wait wherever you feel the most comfortable and safe, such as in a well lit area near other people.
  • If you feel your safety is threatened by a fellow passenger:
    • respond assertively, e.g. ‘Leave me alone, or I will report you’
    • move
    • seek help from other passengers by asking specific people for assistance rather than making a general call for help
    • activate an emergency button or help phone, if available
    • report the incident to the bus driver, train guard, police or to the transport company.
  • When leaving public transport, be sure to notice who gets off with you.
  • Have a plan to get to your car or home when you get off public transport.


  • Sit wherever you feel the most comfortable and safe. If the bus is empty, or nearly empty, consider sitting near the driver.
  • If the driver is threatening your safety, take details of the bus and the driver and report the matter to police and/or the bus company.
  • In the case of emergency, help phones are available on many busway station platforms.

For further information regarding safety and security on the bus, visit

Trains Catching a train

  • Sit wherever you feel the most comfortable and safe. If the train is empty, or nearly empty, consider sitting near the train guard or driver.
  • In an emergency, seek help by alerting the guard or by pushing the emergency contact button for assistance.
  • Guardian train services have private security officers on board for the duration of the service. Check your train timetable for guardian train information.
  • Help phones are available at all stations and in some car parks in the case of an emergency.
  • Core Safety Zones (blue-and-white striped safety line on the platform) are waiting areas that guarantee a number of security features such as camera surveillance, enhanced lighting and access to an emergency help phone.

Note: A number of the safety measures outlined above are applicable for the SE Queensland Rail network only.

For further information regarding safety and security on the train, visit

TaxisHailing a taxi

  • Book a taxi (electronically, via phone or SMS) in preference to hailing one. A record is kept by taxi companies of all bookings made.
  • If possible, catch a taxi from a Secure Taxi Rank (staffed by experienced taxi rank marshals and security guards, and in some locations have CCTV surveillance).
  • Don’t get into a taxi if the driver makes you feel uncomfortable.  You are within your rights to select another taxi.
  • Take note of the taxi company and fleet number (displayed on the inside front windscreen or the left and right guards, adjacent to the doors)
  • If you are walking a friend to catch a taxi, consider letting the driver know that you have noted their details e.g., "Look after my friend, Mr/Ms Yellow Cab No.43”
  • If you hail a taxi, some companies will allow you to SMS the details of your trip to them, which they record.  Contact your local taxi company to determine if this service is available.

In the taxi

  • Sit wherever you feel most comfortable and safe. The left rear, diagonally opposite the driver is recommended.
  • You are entitled to specify the route you wish to take to reach your destination. Speak up if the driver takes a different route to the one you have specified or are familiar with.
  • Stay alert to your surroundings and avoid disclosing personal information to the driver.  Let the driver know if you feel the conversation is inappropriate.
  • If your safety is being threatened by the taxi driver ask the driver to stop. You may choose to make up an excuse to do so or leave when the taxi stops at a traffic sign or lights.
  • If the driver refuses to stop, some options may include:
    • read out the fleet number and advise the driver you will report him/her if they don’t stop
    • call out to someone on the street to attract attention and seek assistance
    • scream/yell at the driver to stop
    • do whatever you believe will best preserve your safety.

Getting out of the taxi

  • Consider asking the driver to use the taxi lights to illuminate the path to your door, or to drop you a couple of doors down if you are uncomfortable with the driver knowing your address.
Last updated 25/10/2011