Background

The Crime Victims Survey (CVS) has been conducted by the Queensland Government Statistician’s Office on behalf of the Queensland Police Service (QPS) since 1996. The survey is recommencing in 2014 after being suspended in 2012 and 2013.

The aim of the CVS is to assess satisfaction with the service provided by police to victims of personal and property offences. Questions cover a range of topics including:

  • How the offence was reported
  • Why the offence was reported
  • Information that was provided to victims when they reported
  • Satisfaction with timeliness of police response
  • Satisfaction with the professionalism of the police response
  • Overall satisfaction with the police response
  • Reasons for satisfaction and dissatisfaction with the police response

Results from the CVS provide valuable feedback to inform enhancements to client service, and may also be used in QPS performance reporting to Government.

Survey Methodology

The 2014 CVS will draw on a random sample of individuals 18 years or older who have reported a personal or property crime in the 6 months from 1 February to 31 July 2014.

Approximately 1,600 individuals will be contacted by the Queensland Government Statistician’s Office, in order to achieve a total of 800 completed interviews.

Participants will have the opportunity to complete the survey online from 3 to 17 September 2014. Those who do not complete the survey online will be contacted during the period 18 to 30 September 2014 for a telephone interview.

Participation in the survey is voluntary.

Privacy

All information collected through the survey is protected by legislation. Survey responses are collected under the Statistical Returns Act 1896 (Qld) in accordance with the Information Privacy Act 2009.

 

Further information
Answers to frequently asked questions

2011 Survey report
Crime Victims Survey Queensland 2011