2010 Queensland Crime Victims’ Survey

Background
Since 1996, the Crime Victims’ Survey has been conducted every two years by the Office of Economic and Statistical Research (OESR) on behalf of the Queensland Police Service (QPS). The aim of the Survey is to assess community satisfaction with the service provided by police to victims of personal and property offences, and identify areas of improvement. The survey will be conducted annually from 2010.

The results are included in the QPS Service Delivery Statement and Annual Report.  The Survey results also inform reviews of police district performance, and QPS research.

Privacy
All the information collected through the survey is protected by legislation.  Survey responses are collected under the Statistical Returns Act 1896 (Qld), in accordance with the Information Privacy Act 2009. 

Survey overview
The main objective of the survey is to assess community satisfaction with the service provided by police to victims of property and personal offences. The Crime Victims’ Survey covers each victim’s perception of a range of factors including:

• methods of reporting offences;
• reasons for reporting offences;
• professional conduct;
• timeliness;
• perceptions of service provided; and
• reasons for satisfaction or dissatisfaction with the service provided.

The survey is a random selection of persons 18 years or older who have reported an offence against the person in Queensland in a 12 month period and property offences in Queensland in a 6 month period.

The Crime Victims’ Survey is conducted by Computer Assisted Telephone Interviewing (CATI). All potential telephone survey respondents are first contacted by mail to inform them of an upcoming telephone call and give them the opportunity to decline the survey. At the completion of the telephone survey, victims who were not able to be contacted or who had indicated that they would prefer to be contacted via mail, and victims who had not supplied a telephone number were mailed a questionnaire.

A total of 4,960 completed interviews are required across Queensland.

Four questions relating to the Victim Assist Queensland service Victims’ Link Up were incorporated into the Crime Victims’ Survey from 2010 onwards.

The 2011 survey will include victims who have reported:

• an offence against the person occurring between 1 August 2010 – 31 July 2011; and
• a property offence between 1 February 2011 and 31 July 2011.

Survey report
Crime Victims Survey Queensland 2010 ( 277 KB)  

Further information
Answers to frequently asked questions