General Services

Reports and publications

The Queensland Police Service produces a range of information documents available to the public. These documents include the Annual Report, Annual Statistical Review and Police Bulletin. Selected documents are available in hard copy from your local police station or library. The full range of documents available can be located on the Queensland Police Service website at: www.police.qld.gov.au/services/reportspublications

News and alerts

The Queensland Police Service Media and Public Affairs Branch provide a range of information on crime events, Queensland’s most wanted, missing persons and major investigations. To keep up-to-date on these issues, visit the Queensland Police Service, Media and Public Affairs Branch website at: www.police.qld.gov.au/news+and+alerts

Criminal history (Queensland only)

An application to obtain a copy of a person’s criminal history (Queensland only) must be made by the individual concerned. A criminal history is released only to the person concerned, or to their legal representative with their consent. This document is most often sought for court-related purposes.

The criminal history supplied will be from the Queensland Police Service records. It does not contain convictions imposed outside Queensland. A criminal history contains convictions for criminal offences arising from prosecution action initiated by officers of the Queensland Police Service.

Persons who seek their own criminal history (Queensland only) can make an application at any police station in Queensland. Persons residing outside Queensland can obtain an application form, as well as information on identification requirements, current fee, and other issues relating to the application, by calling the Police Information Centre on (07) 3364 6854.

Refer to the police certificate section if an Australia-wide criminal history check is requested for employment and other purposes.

Police certificate (Australia-wide criminal history)

A police certificate (Australia-wide criminal history) contains a certification that the person to whom it relates either has no ‘disclosable’ convictions or has a ‘disclosable’ conviction that is detailed in the certificate. A ‘disclosable’ conviction is one that is recorded by the court and has not been rehabilitated or spent under the Criminal Law (Rehabilitation of Offenders) Act 1986 and, in the case of Commonwealth convictions, the Crimes Act 1914 (Commonwealth), and the disclosure of which to any person does not breach the Criminal Law (Rehabilitation of Offenders) Act 1986, Penalties and Sentences Act 1992, and the Juvenile Justice Act 1992.

Persons who seek a police certificate can make an application at any police station in Queensland. Persons who normally reside in Queensland but are now living elsewhere can obtain an application form and information on identification requirements, current fee, and other issues relating to the application by contacting the Police Information Centre on (07) 3364 6854 or visiting the Queensland Police Service Criminal History website at: www.police.qld.gov.au/services/purchase/crimhis.htm

Queensland Police Museum

The Queensland Police Museum includes 25 displays describing police heritage, Queensland crimes, police investigative techniques, medals, the history of police women, operational equipment and transport, amongst others. Our simulated murder scene is a popular attraction – come in and try your hand at solving this crime.

The museum’s research library is home to a monograph collection, as well as archival material and images that date back to 1864. Researchers are welcome to use these facilities, by contacting the Museum to make an appointment. Museum staff can conduct research on your behalf if you are unable to visit the Museum in person.

The Queensland Police Museum is open from 9am to 4pm Monday to Friday and 10am to 3pm on the last Sunday of the month (January-November). Monthly Sunday openings feature guest speakers from across the crime-solving spectrum. The Museum is located on the ground floor of Queensland Police Service Headquarters, 200 Roma Street, Brisbane. For further details please contact the Museum on (07) 3364 6432 or visit the Queensland Police Museum website at: www.police.qld.gov.au/aboutus/facilities/museum

Queensland Police Service Headquarters tour

The Queensland Police Service has opened its doors to the community with tours of Queensland Police Headquarters.

Specialised policing areas never before seen by the public include:

• Fingerprint Bureau;
• Scientific Section;
• Police Communications Centre;
• Photographic Section; and
• Computer Facial Identification Technology.

Guided tours operate on Tuesday and Thursday at 10am (from February to November) at Police Headquarters, 200 Roma Street, Brisbane.

For further information and booking enquiries, please call (07) 3364 6256 or visit the Queensland Police Service Headquarters Tour website at: www.police.qld.gov.au/aboutUs/facilities/tour.htm

Favourable comments about members of the Queensland Police Service

It often goes unsaid when somebody recognises that a police officer has done an excellent job. If you wish to compliment an officer you can do so by advising the Queensland Police Service or the Crime and Misconduct Commission (CMC) in person, in writing or by telephone. You may direct your comments or queries to any police station in the State. Address and telephone numbers for police stations are available in the White Pages or on the
Police Station Locator service on the Queensland Police Service website. The CMC can be contacted on (07) 3360 6060, toll free (outside Brisbane) 1800 061 611 or by visiting the CMC website at: www.cmc.qld.gov.au

Complaints against members of the Queensland Police Service

If you believe a member of the Queensland Police Service has behaved wrongly or inappropriately, you may make a complaint. However, remember that police officers have to enforce the law; often people complain about police officers when it is actually a particular law that they do not like.

You may make a complaint to the Queensland Police Service or the Crime and Misconduct Commission (CMC) in person, in writing or by telephone. You may direct your complaint or query to any police station in the State. Address and telephone numbers for police stations are available in the White Pages or on the Police Station Locator service on the Queensland Police Service website. At the police station you will be provided with assistance and advice in making your complaint. The CMC can be contacted on (07) 3360 6060, toll free (outside Brisbane) 1800 061 611 or by visiting the CMC website at: www.cmc.qld.gov.au