Your rights when buying fuel
With the ongoing concerns over fuel prices, Fair Trading Minister Margaret Keech offers simple tips to ensure motorists get what they pay for when filling up at the pump.
"If the fuel price is going up the trader must change the advertised price on the outside signs before changing the price on the pump," Mrs Keech said. "If the price is going down, the price on the pump must be changed first. "When buying fuel, motorists should check that the price indicated on the pump matches the price advertised on the outside signs. "Before paying for your fuel take note of the total price on the pump to make sure you are not overcharged by the cashier. "If the cashier is charging you a higher price you can dispute the figures based on the price shown on the petrol pump.
"Trade Measurement inspectors from the Office of Fair Trading regularly check Queensland petrol pumps for accuracy of measure to ensure motorists are getting what they have paid for. "During the 2005/06 financial year 1,668 petrol pumps were tested across Queensland. 5.3% were found to be delivering short measure."
For more information, download a Buying Fuel at Service Stations - Tips for Consumers Fact Sheet from
www.fairtrading.qld.gov.au or call 13 13 04.
Last Updated: 29/04/2008