Our Services

Toward Q2: Tomorrow’s Queensland is the Government’s blueprint for the state to the year 2020. In it, the Government outlines its ambitions and long-term objectives describing why Government services are to be delivered. These five ambitions are designed to address current and future challenges:

Strong - Creating a diverse economy powered by bright ideas

Green - Protecting our lifestyle and environment

Smart - Delivering world-class education and training

Healthy - Making Queenslanders Australia’s healthiest people

Fair - Supporting safe and caring communities

All Government services contribute to the achievement of one or more ambitions over time.

In line with this, the Queensland Police Service is committed to providing a safe and secure environment that supports the Government’s ambitions, particularly Fair – Supporting safe and caring communities.

Strategic plan

As part of the process, all agencies develop strategic plans to align their service delivery to the Government's ambitions and to help articulate the agency's direction to staff and external stakeholders. Previously, this was done under the Managing for Outcomes framework; however, the Government has replaced this with the Performance Management Framework. In line with this Framework, our agency outputs and performance measures are transitioning into Services and Service Standards.

Under the QPS Strategic Plan 2008-2012, we reported our activities under the output measures of:

• community safety and engagement which included preventing crime, engaging the community and providing police services that preserve public safety and good order during civil emergencies and special events
• crime management which focused on the policing response to general crime and other calls for assistance from members of the public. Crime management also includes crime operations and criminal investigations conducted throughout the state by specialist officers, typically targeting large-scale offences
• traffic policing which included proactive and reactive traffic policing operations
• professional standards and ethical practice which described the activities the Service undertook to ensure it remained professional and accountable.

We have included an update on our former Output performance measures, as described in the 2009-10 Service Delivery Statement in Appendix 1.

In this Annual Report, we provide information on the services that support the Queensland Police Service Strategic Plan 2009-2013.

Our services

Professional standards and ethical practices

Activities to promote ethical behaviour, discipline and professional practice to ensure the community and visitors have confidence in, and respect for, the Queensland Police Service.

Personal safety

Activities to protect personal safety and prevent and detect related offences including homicide, assault, sexual assault and robbery.

Property security

Activities to protect property and prevent and detect related offences including unlawful entry, property damage, motor vehicle theft and other theft.

Traffic policing

Activities to enforce traffic law and reduce road trauma including through the prevention and detection of speeding, red light offences, driving under the influence of alcohol or drugs, driving while fatigued and not wearing seatbelts.

Public order and safety

Activities to maintain public order and safety during major events and natural disasters—from planning to recovery. Public order issues include those related to public space enjoyment, street and nuisance offences, liquor licensing issues and environmental design to reduce crime including alcohol-fuelled violence.

Client service

Relates to the level, standard and quality of service provided to clients. The QPS aims to maintain and enhance community satisfaction with policing services.

Strategic positioning and response

Researching and defining the organisation’s direction and making evidence based decisions in pursuing strategic priorities. It involves placing the organisation in a position to take advantage of opportunities and respond to risks.

Human resource management

The management of the people who contribute to the achievement of the organisation’s objectives. It means employing people; managing their performance; and using, maintaining and compensating their services in line with organisational requirements awards and legislation.

Financial management

Financial decisions to maximise corporate value while managing the organisation’s financial risks. It includes financial policy, planning, budgeting and resource allocation.