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Emergency Phone Numbers

Crime Stoppers:

1800 333 000


131 444

Key future initiatives

Client Service

In 2010-11, the QPS will continue to implement the Queensland Government response to the recommendations of the Crime and Misconduct Commission report Restoring Order: crime prevention, policing and local justice in Queensland’s Indigenous communities (the Report).

Responses include taking the lead agency role in a review of the Queensland Crime Prevention Strategy with an assessment of options to enhance Indigenous crime prevention initiatives. This will also involve investigating models for engaging local people in law enforcement and crime prevention. The Report notes that crime prevention and tackling the underlying causes of crime must be a key focus for Government. Improving police relations with Indigenous communities will also be an ongoing priority. Other major actions to be undertaken by the Queensland Police Service in 2010-11 include:

  • enhancing its capacity by establishing a number of new positions focusing on Indigenous issues. These positions will have a range of responsibilities including crime prevention, performance management, supporting recruiting and training, and consulting with Indigenous communities
  • appointing a Deputy Commissioner as the Champion/ Sponsor for Indigenous policing issues to drive reforms consistent with the CMC recommendations
  • establishing a program for the review of Indigenous policing issues through an annual themed Operational Performance Review to monitor Service responses to issues identified by the CMC.


The QPS Policelink Contact Centre will commence operation in August 2010 and will provide the public with an additional way to report non-urgent incidents to police on 131 444. Contact options will also be extended to include web based services.

New weapons licensing system

In 2010-11, the Service will introduce the new Weapons Licensing Management System. This system will deliver improved customer service to weapons licensees by enabling people to submit their initial application paperwork online. It will also provide an online capability for licence renewals and permits to acquire for existing licence holders. This will mean around 60 000 licence holders will no longer need to go to a police station each year and will also significantly reduce the impact of these activities on frontline QPS services.

The Indigenous Elders police patrols initiative operates in the inner city and Fortitude Valley.Language cards

The Language Cards initiative is being implemented by police in Rockhampton District. It aims to help people working in the area on migrant worker visas become familiar with the role of police in Queensland and provides information on policing, crime, traffic, domestic violence and public disorder. The information has been translated in the five foreign languages most commonly spoken by migrant workers whose knowledge of English can be limited.

Indigenous elders police patrols

This initiative is a collaboration between police and Indigenous PLOs in Fortitude Valley and the city, Indigenous Elders and counsellors, and Brisbane City Council Public Space Liaison officers which will continue in 2010. It aims to divert Indigenous people away from the criminal justice system through positive engagement and encourages them to seek assistance in relation to illegal behaviours and other health and social needs. This collaboration has fostered a greater understanding between service providers and empowers individuals to make healthier lifestyle choices.

Human resource management - SWIRLHuman resource management - SWIRL

The SWIRL (Supporting Women in Remote Locations) Project will be conducted in Mt Isa district and aims to mentor and encourage female police officers working in remote locations.

Last updated 12/11/2010