Home › Triple Zero

When To Call Triple Zero (000)

If you need Police, Fire or Ambulance in an emergency call triple zero (000)

When should you call triple zero (000)

- If a crime is happening now.
- When a life is threatened.
- When the event is time critical, for example a fire.

What happens if you are speech or hearing impaired

If you have a speech or hearing disability the triple zero service (000) can be accessed via the National Relay Service on 106.

What happens when you call triple zero (000)

When you dial 000, your call is connected to the Telstra Emergency Call Service centre.
Telstra operators will ask which service you require - Police, Fire or Ambulance.
You respond by advising the operator which of those services you require assistance from.
Your call will then be rapidly connected to the Emergency Service requested.
If you don't respond because you are unable to talk, your call will be forwarded to an automated system, where you will be asked to push ‘5 5’ on the telephone keypad if you still require assistance. Pushing ‘5 5’ directs the call to Police, who will assess the circumstances and decide on the most suitable response.

How do you contact police when it is not an emergency

Crime Stoppers is a telephone hotline for members of the community to provide anonymous information about criminal activity.

Examples where you may wish to contact police when it is not an emergency:

Asking a question or advice.
Reporting something which has happened in the past.
Wanting to speak with a particular police member or to be connected to a police station.
Making a complaint.

Related Queensland Emergency Services

Links to other triple zero (000) providers:

Other related emergency services:

Last Updated: 09/10/2009