As we evolve into a cashless society with more and more businesses and individuals using credit cards and electronic banking, the likelihood of becoming a victim of fraud increases.

Criminals have embraced modern technology to pursue their dishonest activities. Methods used include credit card skimming, false and stolen identities and taking advantage of ineffective security systems to obtain Internet banking passwords and account particulars.

Why does it happen?

The main risks with credit and debit cards involve

Cards may be intercepted in the post, sent or delivered to the wrong address

Counterfeit cards
False identities may be used to produce counterfeit cards

Fraudulent transactions
Stolen cards may be used to purchase goods or obtain cash advances or stolen credit card details may be used for telephone orders.

What can you do?

To avoid becoming a victim of credit and debit card fraud, you can:

  • arrange to personally collect new or replacement cards from your financial institution
  • ensure you keep your credit card and debit card secure
  • never keep your PIN number with your card
  • when using an ATM, be aware of anyone standing close by or watching over you
  • take steps to conceal the keypad when you enter your PIN
  • when paying for goods or services at a point of sale, don't allow your debit or credit card out of your sight

Did you know
when you are presented with your bill at a restaurant and want to pay for your meal by credit card, you should always accompany it to the payment counter. Never let your credit card out of your sight in shops and restaurants!

When accepting payment by card, always check the following details:

  • Account Number - the embossing should be clear and uniform in size and spacing and match the number on the back of the card. The last 4 digits of the embossed number on the front of the card should be the same as the reverse indent italic number on the signature panel on the back of the card. This number is also printed on the sales receipt or displayed on the terminal. Printed Number - a 4 digit number may be pre-printed on the card and must match the first 4 digits of the embossed account number.
  • Valid Date - all cards have a "Valid To" date, and some cards also have a "Valid From" date. Make sure the card is current.
  • Mastercard, Bankcard and Visa
    • Security Character - Mastercard has "MC" embossed on the card, Visa has a "V" and Bankcard has a "B"
    • Hologram -they all include holograms that should appear three dimensional and move when the card is tilted
    • Signature Panel - the words Mastercard, Visa or Bankcard should be printed at a 45 degree angle on a tamper-proof signature panel.
    • Validation Code - There should also be a three digit card validation code printed on the panel after the last 4 digits of the card number.


It's just common sense!

When accepting payment by credit or debit card, always check for any visible signs of damage to the card.

Before returning the card to the customer, make sure the bank has approved the sale.

For credit card transactions, always ensure the signature on the receipt matches the one on the card.

Be alert for customers who:

  • appear anxious
  • arrive on closing time
  • have no identification
  • appear in a hurry
  • purchase large quantities of goods or expensive items
  • request transactions to be entered manually

If you suspect the card has been altered, or have any doubts about the person presenting it:

  • keep the card
  • check the warning bulletin to see if the number is listed
  • ask for additional identification
  • call your supervisor
  • contact the card authorisation centre to verify information.

Authorising Credit Transactions

Contact the Card Authorisation Centre to obtain authorisation for credit card transactions when

  • the value of the transaction exceeds your floor limit
  • conducting a manual or off-line transaction

Did you know
if you fail to seek authorisation for transactions when necessary, you may be held liable for the full amount!

EFTPOS and Debit Card Fraud

You can takes steps to safeguard against EFTPOS fraud by making sure you:

  • set at an appropriate limit for refund or cashback for each EFTPOS terminal
  • change regularly and keep confidential the EFTPOS password or PIN
  • maintain physical security of EFTPOS terminals

Download the Credit Card ​& EFTPOS Fraud Brochure.