Background

The Crime Victims Survey (CVS) has been conducted by the Queensland Government Statistician's Office on behalf of the Queensland Police Service (QPS) since 1996. The survey recommenced in 2014 after being suspended in 2012 and 2013. It was conducted again in 2016.

The aim of the CVS is to assess satisfaction with the service provided by police to victims of personal and property offences. Questions cover a range of topics including:

  • How the offence was reported
  • Why the offence was reported
  • Information that was provided to victims when they reported
  • Satisfaction with timeliness of police response
  • Satisfaction with the professionalism of the police response
  • Overall satisfaction with the police response
  • Reasons for satisfaction and dissatisfaction with the police response

Results from the CVS provide valuable feedback to inform enhancements to client service, and may also be used in QPS performance reporting to Government.

Survey Methodology

The CVS is conducted using Computer Assisted Telephone Interviewing.  Eligible respondents are required to be aged 18 years or over.  The QGSO selects a sample of eligible persons from a list of complainant information.  Eligible persons include victims of domestic and family violence (application made by police, referral, and breach of domestic violence protection order), or victims of a personal offence (assault, robbery, sexual offence or other personal offence) between 1 August 2015 and 31 July 2016 or a property offence (unlawful entry, motor vehicle theft, wilful damage or stealing) between 1 February 2016 and 31 July 2016.

QGSO sends pre-approach letters to selected participants to alert them that they may be asked to participate in the upcoming survey.  A 1800 number is included in the pre-approach communication so that a respondent can call to address queries, or to arrange a suitable time to complete the survey. Participation is voluntary.

Privacy

All information collected through the survey is protected by legislation. Survey responses are collected under the Statistical Returns Act 1896 (Qld) in accordance with the Information Privacy Act 2009. This Act prohibits the disclosure of identifiable information relating to an individual or organisation without their consent.​

Further information
Answers to frequently asked questions

2014 Survey report
Crime Victims Survey 2014