​e-Ticketing FAQ

(Issued by email, MMS or post)

 

An e-ticket is an electronic traffic infringement notice auto-delivered to the person via email, MMS or Australia Post at the time of the incident.

In September 2015, the Queensland Police Service began a pilot to issue electronic traffic infringement notices which were printed and delivered by Australia Post. During 2016, the pilot was extended to include the choice of delivering the e-tickets via email or MMS. 

E-tickets will ONLY be delivered via email or MMS if you have been stopped by a police officer and choose to receive the traffic infringement notice by one of these methods. You can still choose the infringement to be printed and delivered via post.

If you have deleted, lost or not received the original e-Ticket Traffic Infringement Notice and require a replacement sent you can:

  • Submit an online replacement request to have the notice sent by email
  • Contact or attend your local police station to receive the notice by post or in person

 

Q: I THINK I HAVE RECEIVED A FRAUDULENT OR SCAM TRAFFIC INFRINGEMENT NOTICE BY EMAIL OR MMS

A: We are aware that members of the public are being sent fraudulent emails containing infringement notice details.

Infringement notices are not automatically issued via email. If you have not had face-to-face contact with a Queensland Police Officer recently regarding a traffic offence and you have received an infringement email that you suspect is fraudulent:

  1. Do NOT open any links or attachments.
  2. DELETE the email.

If you wish to report the receipt of a fraudulent infringement notice email contact ScamWatch. ScamWatch also provide advice for spotting fraudulent or scam emails.

If you have opened the malicious file or have fallen victim to the scam, it is recommended that you report the matter through Australian Cybercrime Online Reporting Network (ACORN).

If you have recently had face-to-face contact with a Queensland Police Officer and are uncertain of the authenticity of the infringement notice email, contact Policelink on 131 444.

 

Q: HOW ARE E-TICKETS ISSUED?

A: You will be able to choose one of the following options:​

Option 1: By EMAIL
It will be sent directly as a PDF attached to an email from the Queensland Police Service.

Option 2: BY MULTIMEDIA MESSAGING SERVICE (MMS)
It will be sent directly as an MMS to your phone from the Queensland Police Service.

Option 3:  BY MAIL
The infringement will be printed and posted to your mailing address. Postage may take up to 14 days depending on your mail delivery services.

 

Q: CAN I CHOOSE WHAT EMAIL ADDRESS OR PHONE NUMBER IS USED FOR THE DELIVERY OF MY E-TICKET?

A: Yes.  You can choose to provide the Queensland Police officer with your preferred email address, or mobile phone number specifically for the purpose of delivering an infringement.

 

Q: HOW DO I PAY MY TRAFFIC INFRINGEMENT (E-TICKET)?

A: You can find information on how to pay your traffic infringement notice at https://www.qld.gov.au/transport/safety/fines/pay/ or by calling the Department of Transport and Main roads on 13 23 80.

Options include BPay, online pay fine service or Australia Post. Find more information on other payment methods.

 

Q: I DID NOT RECEIVE MY TRAFFIC INFRINGEMENT NOTICE (E-TICKET) BY EMAIL, MMS OR POST. WHAT DO I DO?

A: If you do not receive your e-ticket within 14 days of the date of issue, request a replacement copy of the original e-Ticket Traffic Infringement Notice online or alternatively you can attend your local Police Station and they can print you a copy.

 

Q: I HAVE DELETED MY TRAFFIC INFRINGEMENT NOTICE (E-TICKET) AND WOULD LIKE A REPLACEMENT COPY. WHAT DO I DO?

A: Policelink can email you a copy of the traffic infringement notice by submitting an  online form. To receive a hard copy of your traffic infringement notice, you will need to contact or visit your local Police Station and request a copy.

 

Q: I WOULD LIKE ANOTHER COPY OF MY TRAFFIC INFRINGEMENT (E-TICKET). HOW DO I ORGANISE THIS?

A:  Policelink can email you a copy of the traffic infringement notice by submitting an online form. To receive a hard copy of your traffic infringement notice, you will need to contact or visit your local Police Station and request a copy.

 

Q: I HAVE RECEIVED A TRAFFIC INFRINGEMENT (E-TICKET).  I KNOW IT'S MINE BUT THE NAME OR VEHICLE DETAILS ARE INCORRECT. WHAT DO I NEED TO DO?

A: If you have recently had face-to-face contact with a police officer regarding a traffic offence, but an incorrect name or vehicle is listed on the traffic infringement, you will need to contact the Police Station or Officer who issued this infringement to resolve the matter.  Police Station Locator

 

Q: I HAVE RECEIVED SOMEONE ELSE'S TRAFFIC INFRINGEMENT (E-TICKET). WHAT DO I DO?

A: If you have received someone else's traffic infringement notice in error, please contact the issuing Officer or Police Station to rectify this error. If the infringement itself has been issued incorrectly in your name and/ or address, you will have 28 days to have this corrected and should take action as soon as possible.   Police Station Locator

 

Q: I HAVE RECEIVED SOMEONE ELSE'S TRAFFIC INFRINGEMENT NOTICE (E-TICKET), BUT MY CAR IS LISTED. WHAT SHOULD I DO?

A: If you have incorrectly received a traffic infringement notice and have not had face-to-face contact with a police officer regarding a traffic offence recently, please contact Policelink on 131 444 immediately. An example of where your vehicle's number plates could be incorrectly listed on a traffic infringement notice are stolen number plates.  After being stolen, they may have been used and subsequently involved in a traffic infringement.

 

Q: IF I HAVE A QUESTION ABOUT MY TRAFFIC INFRINGEMENT NOTICE (E-TICKET). WHO SHOULD I CONTACT?

A: Your questions should be directed to the Officer in Charge at the local Police Station named on the back of your Infringement Notice.

 

Q: DOES IT COST ME EXTRA TO RECEIVE AN E-TICKET?

A: You will not be charged a fee for the delivery of an infringement notice, whether it's by post or via electronic means such as an email or on your mobile.

 

Q: IF I CHOOSE TO RECEIVE MY TRAFFIC INFRINGEMENT NOTICE (E-TICKET) BY EMAIL OR MMS, WILL I HAVE TO PAY THE FINE SOONER?

A: No. You have 28 days from the time of issue to pay in full or make the first payment in a voluntary instalment plan.

 

Q: IF I CHOOSE TO RECEIVE MY TRAFFIC INFRINGEMENT NOTICE (E-TICKET) BY EMAIL OR MMS, WHEN WILL I BE ABLE TO PAY IT?

A: TMR's records will be updated with the infringement at the time it is issued. You can pay immediately. Find more information on how to pay a fine.

 

Q: WILL I STILL RECEIVE A PAPER TRAFFIC INFRINGEMENT NOTICE, IF I ELECT TO RECEIVE THE INFRINGEMENT BY EMAIL OR MMS?

A: No. You will not receive a physical paper ticket.

 

Q: HOW WILL THE QUEENSLAND POLICE SERVICE USE MY EMAIL ADDRESS OR PHONE NUMBER?

A: Email addresses and mobile phone numbers collected will be stored and used as outlined in accordance with the Privacy Act 2009. 

You can find further information about how the Queensland Government handles your privacy at the Queensland Government website.

 

Q: WHAT IF I DO NOT WANT TO GIVE THE QUEENSLAND POLICE SERVICE MY EMAIL ADDRESS OR PHONE NUMBER?

A: Your traffic infringement will be electronically generated and posted to your physical residential or postal address.

 

Q: WHY DO I HAVE TO PROVIDE A RESIDENTIAL/POSTAL ADDRESS, WHEN I HAVE ELECTED TO HAVE THE INFRINGEMENT NOTICE SENT BY EMAIL OR MMS? 

A: In the instance that we cannot send the e-ticket electronically, your traffic infringement notice will be sent in the post.