Our Policies and Procedures

This class of information includes our current written protocol for delivering our functions and responsibilities. This is achieved through forward proactive policy and legislative development, strategic direction and policy planning and legislative work programs.

Use of Interpreters in Domestic and Family Violence Incidents - Best Practice Guidelines v 1.0
These guidelines were developed to assist officers to comply with contemporary best practice principles in the use of interpreters and translators when responding to domestic and family violence. The guidelines will assist when police engage in communication with people who cannot or have difficulty communicating in english; are deaf and/or hearing impaired and rely on Australian Sign Language (Ausian); or otherwise require assistance to communicate effectively.

Queensland Police Policy and Procedures
Police policies and procedures are generally derived from and are compliant with the relevant existing legislation governing police powers and responsibilities.  Areas covered in this section include supplying police officer’s details, stopping vehicles for prescribed purposes, arresting persons without a warrant and dealing with breaches of the peace.

Operational Police Procedures
Police policies and procedures are contained in various internal documents including the DERIE Manual, Operational Procedures Manual, Traffic Manual and Management Support Manual.

Strategic Plan 2014 - 2018
The Strategic Plan outlines the direction for the Queensland Police Service and the strategies for delivering effective policing for Queensland.

Client Service Issues and Complaint Procedures
The Queensland Police Service has a Client Service Charter which outlines the obligations of the Service to the community and its expectations from those who we serve. The Service welcomes constructive feedback on the performance of our client services.

QPS Self Test
Every member of the QPS is responsible for maintaining the highest standard of conduct as outlined in the Code of Conduct; employees must apply ethical principles to their work, decision making and in their dealings with each other and the community.

Public Interest Disclosure
The Public Interest Disclosure Act 2010 (the Act) commenced operation on 1 January 2011 and replaces the Whistleblowers Protection Act.  The main objects of the Act are to promote the public interest by facilitating public interest disclosures of wrongdoing in the public sector; ensure public interest disclosures are properly assessed and, when appropriate, properly investigated and dealt with; ensure appropriate consideration is given to the interests of persons who are the subject of a public interest disclosure; and afford protection from reprisals to persons making public interest disclosures. For more information, please visit the Queensland Ombudsman.

 QPS Records Retention and Disposal Schedule (v7)

This schedule covers records relating to core operational records only including community policing, crime prevention and detection, custody, education, training and development, emergency response, forensic examination, professional responsibility, road safety and weapons control. All other record types are sourced from the current QSA General Retention and Disposal Schedule.

 QPS Records Retention and Disposal Handbook v2.1

The handbook forms part of the Corporate Records Management System framework of policies, procedures, standards and guidelines, designed to help QPS members meet their obligations under the Public Records Act 2002.

Service Policies

To view the Queensland Police Service Regional, Command and Divisional policies, please refer to the side menu.


Note: Some of the documents on this site are currently only available in .pdf format. Should you be unable to read these documents please Contact us​. We will endeavour to meet all reasonable requests for an alternate hardcopy format of the document, free of charge.