​​​​​​​​When To Call Triple Zero (000)

If you need Police, Fire or Ambulance in an emergency call triple zero (000)

emergencyLogo.jpg When should you call triple zero (000)

- If a crime is happening now.
- When a life is threatened.
- When the event is time critical, for example a fire.

Emergency Triple Zero Challenge – A fun game with a serious message
The Triple Zero Kid’s Challenge, is an on-line computer game which uses colourful, animated characters in nine interactive scenarios to provide lessons to children on the confident and appropriate use of Triple Zero.

Download the Triple Zero Awareness Work Group Fact sheet​.

What happens if you are speech or hearing impaired

If you have a speech or hearing disability the triple zero service (000) can be accessed via the National Relay Service on 106.

What happens when you call triple zero (000)
  • When you dial 000, your call is connected to the Telstra Emergency Call Service centre.

  • Telstra operators will ask which service you require - Police, Fire or Ambulance.

  • You respond by advising the operator which of those services you require assistance from.

  • Your call will then be rapidly connected to the Emergency Service requested.

  • If you don't respond because you are unable to talk, your call will be forwarded to an automated system, where you will be asked to push ‘5 5’ on the telephone keypad if you still require assistance. Pushing ‘5 5’ directs the call to Police, who will assess the circumstances and decide on the most suitable response.
How do you contact police when it is not an emergency
  • Contact Policelink on 131 444 to report non-urgent property crime and non-urgent incidents (24 hours, 7 days)

Think Policelink. Call 131 444
Policelink 131 444If the crime is not happening now, life threatening or there is little likelihood of the suspected offenders in the area, call Policelink 131 444 for non-urgent assistance. You may also contact Policelink for general enquiries.


Crimestoppers Logo Crime Stoppers is a telephone hotline for members of the community to provide anonymous information about criminal activity.

Examples where you may wish to contact police when it is not an emergency:

  • Call Policelink 131 444 to report non-urgent incidents including wilful property damage, stealing offences, break and enters, stolen vehicles and lost property or to make general police non-urgent enquiries.
  • Asking a question or advice.
  • Reporting something which has happened in the past.
  • Wanting to speak with a particular police member or to be connected to a police station.
  • Making a complaint.
Related Queensland Emergency Services

Links to other triple zero (000) providers:

Queensland Ambulance Service 
Queensland Fire & Emergency Services​

Other related emergency services:

Queensland Rural Fire Service 
Queensland State Emergency Services 
Queensland State Counter Disaster Organisation
Queensland Department of Emergency Services