Towing of Motor Vehicles Scheme FAQs

This page answers your Frequently Asked Questions about what happens when the Queensland Police Service (QPS) recovers your stolen vehicle.

How will I know if my vehicle has been towed?

You will typically be notified by the QPS at the time of the seizure. If you were not present, you may receive a voicemail message or text message, explaining the next steps.

Why has my vehicle been towed?

Your vehicle may have been towed because:

• It has been reported stolen and located by police.
• It has been moved to a place of safety.
• It is suspected to be involved in a criminal offence.
• It may contain evidence needed for an investigation. 

If your vehicle was not towed under any of these circumstances, or you have not reported it stolen, contact QPS via Policelink on 131 444.

Your vehicle may have been towed by your local council if it was reported as abandoned or illegally parked. You can visit your local council’s website, check public lists or call your local council directly for more information about vehicles towed by council.

Where is my vehicle being held?

Seized vehicles are stored at a secure QPS facility or an approved storage provider. The location will be provided to you by the QPS. If you have not received this information, contact the investigating officer or the QPS via Policelink on 131 444.

Will I be told what’s happening with my vehicle?

Yes. QPS will notify the registered owner of the vehicle’s seizure and explain the process. If the vehicle is no longer required, you will be advised about its release.  Any further inquiries about the status of your vehicle, can be directed to the investigating officer or Policelink on 131 444.

How long will my vehicle be held?

The vehicle will be held until the investigation or forensic examination is completed. 

The QPS will notify you when your vehicle is eligible for release. 

How can I get my vehicle back?

Once police confirm your vehicle is no longer required for the investigation: 

• Contact the relevant provider to arrange collection of the vehicle.
• Alternatively, you can arrange collection through your insurance provider. 

Can someone else collect my vehicle on my behalf?

Yes, someone else can collect your vehicle, but they must: 

• Have written authority from the registered owner.
• Provide their own valid photo identification.
• Present any required documentation or approvals.

Can I access my vehicle while it is being held?

Access to your vehicle while it is in a holding yard is generally not permitted unless authorised by the QPS.

If you need to retrieve personal belongings, contact the QPS to make arrangements. You will need to be accompanied by a police officer during the retrieval. 

Can I track the progress of the investigation involving my vehicle?

QPS may not be able to provide detailed updates on ongoing investigations. However, you can contact the investigating officer or Policelink on 131 444 for general information.

Do I have to pay the towing and storage fees for my vehicle? 

If you meet the criteria under the Towing of Motor Vehicle Scheme, you may be eligible for the QPS to cover the initial tow and limited storage costs for the recovery of your stolen vehicle. 

Refer to the Towing of Motor Vehicle Scheme page for further information on eligibility criteria. 

How long does it take to process an application for reimbursement under the Towing of Motor Vehicles Scheme?

The time required to process your application depends on the submission of all required documentation and whether further inquiries are needed to assess your claim. To avoid delays, ensure your application is complete and includes all necessary information. For updates, email: Towing.State@police.qld.gov.au.

What if I don’t have all the required documentation?

Submit as much of the required documentation as possible with a written explanation for any missing items. Incomplete applications may delay processing. 

What happens if I don’t collect my vehicle?

If you do not collect your vehicle within the notified timeframe:

• It may be declared uncollected property, and
• QPS may dispose of the vehicle (sale, auction, or scrap).
• Costs may be recovered from the sale proceeds in certain circumstances.

What happens to uncollected seized vehicles?

Uncollected seized vehicles are disposed of under Queensland legislation. Options include:

• Sale at public auction.
• Disposal through recycling or scrap.
• Transfer to another government agency (in limited cases).