QPS Feedback

Use the appropriate form below to:

provide a compliment;
make a complaint about a Queensland Police Service (QPS) service; or,
make a complaint about a QPS member; or,
make a privacy complaint.

The QPS welcomes constructive feedback on the performance of our officers and staff in providing services to the Queensland community.

Feedback from members of the community helps us to improve the quality and service we deliver and, importantly, helps to support our vision of working with the community to stop crime and make Queensland safer.

Compliments and positive feedback let us know what we are doing well and help us recognise and acknowledge the good performance of our people. Complaints help us understand where we need to improve.

What you need

A valid and current email address

When you submit

You will receive an online reference number to confirm the feedback has been submitted.

Subject to operational requirements you will receive a confirmation of the submitted feedback to the nominated email address within 18 hours.

Provide a compliment

Use this form if you believe that you have received good service and wish to compliment or commend an officer and/or staff member or provide feedback on a service provided by the QPS.

You can provide a compliment for up to five (5) QPS members for a single interaction, even if you do not know all their details.
A QPS service includes web forms, internet services, correspondence, telephone calls, general client service and services provided in person at a QPS establishment such as Police Stations.

Alternatively, compliments can be submitted by:

Telephoning Policelink on 131 444
At your local police station in person, in writing or by phone

I have read and understand the Online Privacy Notice

Provide a compliment now

Make a complaint about a QPS service

Make a complaint about a QPS member

Use this form to make a complaint about a QPS Member.

You can provide a complaint for up to five (5) QPS members for a single incident, even if you do not know all their details.

Alternatively, complaints may be submitted by:

Telephoning Policelink on 131 444
At your local police station in person or by phone
By postal mail:
Queensland Police Service
Attention: State Coordinator, Complaint Management
GPO Box 1440
Brisbane QLD 4001

Important things to consider before making a complaint about a QPS Member

Before lodging a complaint please consider the nature of your complaint and who may best handle it for you. It is also important to consider that while the actions of the QPS member/s may not have met your expectations, they may actually be lawful and reasonable in the circumstances, for example, having your car stopped for a roadside breath test and being required to produce identification to provide evidence of identity.

While complaints of any nature can be made, there may be circumstances where a complaint can be best handled locally or directly to a relevant area. For example, in relation to:

Property – If your complaint relates to property that was seized, it may be best to contact the officer who seized the item and/or the station where the property is located.
Traffic – If you have a complaint/issue surrounding the issuing of a traffic camera infringement notice, you can contact the Traffic Camera Office on 1300 360 610 or refer to the back of your infringement notice for other traffic related infringement matters.

What the Queensland Police Service asks of you

To effectively manage complaints about its employees we need your cooperation through:

Providing information that is as specific and complete as possible
Maintaining confidentiality
Providing true and accurate information, and
Having realistic expectations

What information should I provide?

When making a complaint you should provide as much detail as possible to assist us to respond appropriately to your complaint. The information you should try to include is:

What happened
When it happened
Where it happened
Who said what to whom
Your name and contact details
Whether anyone saw what happened, other than yourself and the police (please provide their details)
Details of any documents, records (video footage or photographs) that may assist in the resolution of your complaint
The names (if known) of the police or employees involved
What outcome you are seeking, and
Any other information you consider relevant.

What to expect from Queensland Police

Once you have lodged a complaint you can expect us to:

Protect your confidentiality
Manage your complaint objectively
Advise you of the receipt of your complaint and how we intend to manage it
Keep you advised of the progress of our management of your complaint at key stages in the complaint management process
Consult with you on the action we intend to take as a result of your complaint, if practicable
Advise you of the action taken as a result of the complaint, and
Obtain advice from you on whether you are satisfied with the action taken in response to your complaint.

How will my complaint be handled?

The process applied to the complaint will depend on the nature of the alleged conduct and issues involved. We will seek to resolve / address your complaint in the following manner:

Through assessment, explanation or direct response (law, policy and procedure)
By local resolution / conciliation through our local complaint resolution process, or
By formal investigation for matters assessed as being of a more serious nature.

An assigned officer will be in contact with you, provide updates and written advice of the outcome (where contact details are provided).

False complaints

Knowingly making a false complaint or knowingly giving false or misleading information which calls for an investigation by the police is an offence under the Police Service Administration Act 1990. Please consider the information that you are providing is true or you may be liable to prosecution.

Interpreter assistance

Contact the National Translator and Interpreter Service on 131 450.

What if you are not satisfied with the outcome of your complaint?

If you would like further clarification about how your complaint was finalised you may contact the QPS Ethical Standards Command Complaint Management Unit at State.RCMCoordESC@police.qld.gov.au

I have read and understand the Online Privacy Notice

Make a member complaint now

Make a privacy complaint

Lodge a privacy complaint if you believe QPS has not handled your personal information in accordance with the Information Privacy Act 2009 (IP Act).

A privacy complaint is defined in section 164 of the IP Act as a complaint by an individual about an act done or practice engaged in by a relevant entity in relation to the individual’s personal information that may be a breach of the relevant entity’s obligation to comply with—

a) the privacy principle requirements; or
b) for an agency—chapter 3A, part 2 or 3.

From the time you lodge a privacy complaint QPS has a period of 45 business days in which to respond.

To find out more about how QPS handles privacy complaints, visit the Privacy complaints page.

To lodge a privacy complaint, complete the ‘Privacy Complaint Form’ located on the Privacy complaints page. If your complaint is about the conduct of a QPS member or the delivery of a QPS service use the ‘Make a complaint about a QPS member’ or ‘Make a complaint about a QPS service’ form instead.

Need help?
Contact the Privacy Unit by email at privacy@police.qld.gov.au if you require any assistance with lodging a privacy complaint.