Watch-house Officer

Watch-house Officers are an integral part of the Queensland Police Service (QPS), responsible for ensuring the safety, security, and welfare of individuals in custody. As civilian members of the QPS, they play a vital role in maintaining the operational efficiency of watch-houses across Queensland and supporting frontline police operations to enhance community safety.

Working in a dynamic and fast-paced environment, Watch-house Officers are tasked with supervising and monitoring persons in custody (PICs), operating electronic surveillance systems, processing individuals into custody, and maintaining accurate records. Their key responsibilities include:

• Conducting searches of persons in custody to ensure safety and compliance with regulations.
• Escorting individuals within the facility or to external locations as required.
• Fingerprinting and processing identification requirements for persons in custody.
• Securing PICs to maintain security and prevent incidents.
• Monitoring CCTV to ensure the safety and security of the facility.
• Completing all necessary paperwork and documentation.
• Wearing and using accoutrements, such as Body-Worn Cameras, OC Spray, and handcuffs, in line with operational requirements.

This role demands professionalism, resilience, and the ability to work effectively under pressure in a challenging environment. Watch-house Officers are critical to ensuring the safety and security of Queensland communities.

Why become a Watch-house Officer?

Becoming a Watch-house Officer is an opportunity to build a rewarding career while making a positive impact on the community. The role is fast-paced, diverse, and challenging, requiring individuals who can adapt to changing circumstances, work collaboratively, and uphold the highest standards of respect, integrity, and professionalism.

What skills and qualities do you need?

To succeed as a Watch-house Officer, you’ll need:

• Strong communication skills to interact effectively with persons in custody, colleagues, and visitors.
• Excellent observation and decision-making abilities to respond to dynamic and challenging situations.
• Resilience and empathy to manage interactions with individuals from diverse backgrounds, including those in vulnerable situations.
• Attention to detail and computer literacy to maintain accurate records and operate surveillance systems.

Watch-house Locations

Brisbane Region: 

• Brisbane City

• Sandgate

• Cleveland

• Richlands

• Wynnum

Central Region:

• Gladstone

• Rockhampton

• Mackay

Far Northern Region:

• Cairns

• Innisfail 

• Mareeba

North Coast Region:

• Caboolture

• Redcliffe

• Strathpine

• Caloundra

• Maroochydore

• Bundaberg West

• Gympie

• Maryborough

• Scarness

Northern Region:

• Mount Isa

• Townsville

Southeastern Region: 

• Southport

• Beenleigh 

Southern Region: 

• Murgon

• Toowoomba

• Warwick 

• Ipswich 

• Dalby

How to apply 

Vacancies for Watch-house Officers are advertised on the Queensland Government smart jobs and careers website and search “Watchhouse Officer” in Keyword.

Training and Development

All Watch-house Officers undergo comprehensive 6-week paid training course to prepare them for the challenges of the role. The training will be held in Brisbane, accommodation expenses will be covered for participants who meet the eligibility criteria for travel assistance. 

Training includes: 

• Comprehensive Custody Training: In-depth instruction on custody management and procedures. 
• Operational Skills Training: Practical and scenario-based training to enhance operational readiness. 
• Hands-On Practical Training: Real-world application of skills in controlled environments. 
• Expert Insights and Excursions: Access to industry experts and site visits for enhanced learning. Subject to change based on operational requirements.

Frequently Asked Questions

Do I need prior experience in law enforcement?

No, Watch-house Officers are civilian staff and do not require prior law enforcement experience. Comprehensive training and on-the-job mentoring is provided to equip you with the knowledge, skills, and support needed to succeed as a Watch-house Officer.

What are the working hours?

Watch-house Officers work on a 24/7 rotating shift roster, which includes day, night, weekend, and public holiday shifts. Flexibility and adaptability are essential for this role.

What are the physical requirements?

The role of a Watch-house Officer can be physically demanding. You must meet the physical and psychological requirements of the position, which will be assessed during the recruitment process.

What career opportunities are available?

As a Watch-house Officer, you’ll gain valuable skills and experience that can open doors to other roles within the Queensland Police Service or the broader public sector.